Troubleshooting & Support

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ClassConnect For iPad Instructions

Enrolling iPad Devices

Enrolling your iPads allows you to view them within the ClassConnect dashboard. It can also allow devices to download potentially…

Assigning Licenses In Dashboard

For each device enrolled within your organisation you are required to assign a license.
When you receive your ClassCharge wireless charging…

Using Lessons From The Carousel (Sample Lessons)

The Lesson Carousel is a quick and easy way to access over 100 pre-built Lesson Profiles which have been mapped out to the national curriculum…

Getting Device Information From Your iPad

The Information page provides basic diagnostic information about your LearnPad devices which can be useful for troubleshooting…

Scanning & Using QrKeys

QrKeys allow you to operate certain ClassConnect features using the built-in camera. Teachers and students can change lessons, log-in, or create quizzes…

Accessing The Toolbox From Your iPad

The toolbox is a folder or category which is available from within the ClassConnect App. It’s useful for adding Apps and resources that will…

Login & Home Folder (Active Directory Accounts)

Connecting to Active Directory accounts (which use LDAP), is quick and easy. To connect to Active Directory, you will need to know the domain name…

Hand In & Hand Out Using ClassCloud

ClassCloud is secure cloud storage which is used in conjunction with the ClassConnect App. One of the features of the ClassConnect App…